1. Information We Collect

We collect the following types of information:

• Conversation Data: Messages exchanged with the chatbot
• Technical Data: IP address, browser type, device information
• Usage Data: How you interact with our service
• Location Data: Only when explicitly provided for safety purposes

2. How We Use Your Information

• To provide and improve our chatbot service
• To ensure user safety and security
• To analyze usage patterns and optimize performance
• To comply with legal obligations
• To provide customer support

3. Data Security

We implement robust security measures to protect your data, including encryption in transit and at rest, secure servers, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal data. We may share information in the following circumstances:

• With emergency services when there's imminent danger
• When required by law or legal process
• With trusted service providers who assist in operations
• To protect rights, property, or safety

5. Data Retention

We retain conversation data for up to 90 days for service improvement and safety monitoring. After this period, data is anonymized or deleted unless required for legal compliance.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Data portability

7. Cookies and Tracking

We use essential cookies to provide our service and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@surakshadoot.org or use the contact information provided above.